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In today's world, it's hard to focus on anything for more than a few minutes. With phones, paper trails, and constant emails distracting us, it's no wonder that being successful at time management is hard to achieve.

Managing your time and increasing your productivity is the process of planning and controlling how you spend your time in order to achieve specific goals. It involves setting priorities, creating a schedule, and sticking to it.

Effective time management increases your focus and improves your productivity. It allows you to capture bigger opportunities and to spend more time on the projects, goals, and people that matter.

In other words, it helps you live a more balanced and fulfilling life.

So if you're looking to improve your focus and be more productive, start by learning how to effectively manage your time.

1.Set reminders for all your tasks

Most of us have experienced the stress that comes with trying to meet deadlines. Whether it's finishing a project for work or getting clients' numbers organized on time, meeting deadlines can be tough.

But there are some things you can do to make the process a little easier.

First, it's important to know your deadlines. Make sure you have the date and time written down or better saved on an electronic calendar so you don't forget. Second, set reminders for yourself.

We suggest setting a reminder 15 minutes before a meeting or event so you can prepare and gather your things. By taking these simple steps, you'll be on your way to managing your time more effectively and reducing stress in your life.

2. Create a daily planner

Keeping a daily planner is an important part of time management. By situating all the tasks you need to complete in one place, you can ensure that nothing falls through the cracks.
In addition, blocking off time for certain tasks helps you to stay on top of them and make sure you are using your time wisely.

Simply taking a few minutes at the beginning of the day to plan out your schedule can save you hours of wasted time later on.

Of course, no system is perfect, and there will always be days when things don't go according to plan. However, having a daily to-do list & plan is a valuable tool that can help you to make the most of your time.

3. Give each task a time limit

Trying to accomplish too many tasks in a day can lead to feelings of overwhelm and frustration. One way to help manage your time more effectively is to estimate how long each task will take you and then schedule that amount of time into your day.

If you don’t finish the task in the allotted time, move on to something else and come back to it later.

This technique can help to prevent procrastination and increase your productivity.

It also allows you to take breaks throughout the day, which can help to refresh your mind and give you a new perspective when you come back to unfinished tasks. By taking the time to plan your day, you can ease your stress levels and increase your chances of getting everything done.

4.Block out distractions

First and foremost, turn off your email notification. Set 30-minute blocks to check your email every couple of hours instead of checking it every 15 minutes.

Make sure you minimize non-work distractions such as your cell phone, social media, or your favorite online store. By following these simple tips, you can prime your environment for optimal productivity.

5. Establish a routine

Creating a routine at work is important for a variety of reasons.

First, it can help to keep you focused and on track even on chaotic days.

Second, it can prevent you from procrastinating, as you will have a set plan to follow each day.

Finally, your mental health and stress levels will benefit from having a routine in place.

A routine can help to reduce stress by providing structure and predictability, and it can also help to improve your mood and overall sense of well-being. Whether you are just starting out in your career or you are a seasoned professional, creating a daily routine can be a valuable tool for success.

6. Outsource tasks

As a busy entrepreneur, it's important to know when to delegate tasks and when to hire outside help. While there are some areas of your business that you can handle on your own, there are others that are better left to professionals.

For example, if you're spending hours each week on administrative work or website maintenance, it might be time to hire an assistant or contract out those services. Digital marketing is another area where it pays to delegate. Trying to keep up with all the latest platform changes and trends can be a full-time job in itself.

By hiring a digital marketing expert, you can free up your time to focus on the aspects of your business that you're passionate about.

The bottom line is that when it comes to running your business, efficiency is key. Knowing when to hire help can make a big difference in your overall success.

If you are a business owner, you know that your time is valuable. You are always being pulled in different directions by clients, deadlines, and new regulations. It can be difficult to keep up with everything, let alone find time to grow your business.

That's where we come in. At webware.io, we provide a comprehensive suite of digital marketing services designed to help businesses like yours succeed online. We can help you with everything from website design and development to SEO and social media marketing. And because we understand the accounting industry, we can tailor our services to meet your specific needs.

So if you're looking for a partner to help you take your business to the next level, contact us today. We would be happy to discuss how we can help you achieve your goals.

Book a growth session with us today and let’s grow your business together

A lot of small business owners have been running their businesses for years without focusing too much on digital marketing, but the market is getting more and more competitive so you might be at a point to fully take advantage of digital marketing.

But are digital marketing agencies worth their money?

How much time does digital marketing really take?

After reading this article you will know what solution is going to work best for your business.

Here are some mind-blowing numbers for business owners to know:

• 1.79 billion people bought something online last year.

• 75% of customers expect help online within 5 minutes.

• 70% of small-to-mid-sized businesses are investing more into their digital presence.

• 70% of people think that digital payment methods will overtake cash and cards by 2030.

• 36% of all small or personal businesses are making their sales on the internet.
  (Source: https://firstsiteguide.com/online-business-stats/)

1. Do you know what you want to archive with digital marketing?

• Brand awareness

• Grow sales

• Engage with customers

• Expand your reach

• Being found on Google

• Building a strong reputation

• Increase referral and repeat business

All these things are important and are going to grow your business dramatically.

2. Do you have the skills?

• Creating a website and improving your SEO 

• Creating content that attracts the right audience

• Building email lists and creating Newsletters

• Setting up social media accounts and filling them with content

Digital marketing requires a certain set of skills to be successful, from metadata to coding, keeping up with trends, and constant improvement.

3. Do you have the time?

Affective digital marketing can take up to 3 business days each week. Is that the best time for your as a business owner to spend your time? Or should you be focussing on your clients and improving your service/product? 

4. What is your standard for quality?

• An experienced digital marketer can help you build your brand and online presence quicker and way more efficiently, and you will see better results.

• Do you want your business to present itself exceptionally or is self-made good enough for now?

5. How much money do you want to spend?

• Digital marketing is one of the most sought-after services for ever small businesses. 

Having a strong online presence and the shift of customers switching more and more online to find new services and products is increasing the need to do digital marketing with expertise and quality.

• The question is more- What ROI do you want to achieve for your business?

• A professional agency is always going to get you better results quicker for your business than trying to figure it out yourself.

If you as a business owner think your valuable time is spent best on doing digital marketing and not relying on an agency then that is what you should be doing.

If you are already running out of time as a business owner and feel like the day never has enough hours, then hiring a digital marketing agency, like Webware.io, is the best decision you are going to make.

We have over 3000 small business owners trusting us with their digital marketing and would love to exceed your expectations as well.

Let’s chat more about what you are looking for and if Webware.io is the right fit for you.

Book A Growth Session

Email remains the highest-performing marketing channel. Social media, SEO, and online reviews are all designed to do one thing: drive people to your website where you’ll collect their email addresses and start building relationships.

The most popular ways to increase your email list:

• Including email signup forms on your site: platforms and content management systems make it simple to add email signup forms to your website. You can add them to a sidebar, the footer, or as an exit intent pop-up.
• Using social media to encourage signups: social media is big. Instagram has the highest median engagement rate at 1.6%. That’s with over one billion users every month—and 90% of them are following businesses already. Use social media to promote new products or valuable content.
• Create helpful guides, webinars, and cheatsheets and offer them on your website, for people to be able to access them ask for their names & email address.
• Encourage subscribers to forward your emails

=> Whenever someone visits your website or social media, ask them to sign up for your newsletter.

It’s a good idea to invest in a platform that helps you manage your list. The right tools can help you incorporate email personalization and segmentation, plus automate your email and social media campaigns.

At webware.io we offer an extensive email marketing platform to store your contacts, tag them and even create newsletters for you.

Different segments for your email lists:

1. Different buyer personas
2. Loyal customers
3. Hot leads
4. Cold leads
5. New clients
6. Clients that haven’t worked with you in a long time
7. Demographics
8. Geographic area
9. Amount spend
10. Personal interest

Create content that relates to the segment you choose, if someone is a loyal customer, create a referral program or offer a special deal as a “thank you”.

The more segmented you are the higher the response rate. This is key for engagement and less un-subscribers.

Email marketing can be a powerful tool, the open rate currently resides at about 21% which is pretty high.

Email marketing software like Webware.io will provide valuable statistics like open rates, bounce rates, click-through rates, and conversion rates you can use to improve performance.

Need help setting up your email list and sending out content?

Book a Growth Session today and start growing your business with email marketing.

Are people really reading your content? Are you too busy to produce enough content & your content isn’t converting leads? Then this blog is for you!

Find out how to extend your reach by tapping into different platforms. Save time, maximize the value of the content you have created & convert leads faster.

Before creating your content, ask yourself, what challenges does my ideal customer/audience have and what solution can I provide to help them? Create content that is relevant to your audience and attract the right people for your business.

Let’s say you’re an accountant, one of your topics could be “10 Purchases You Didn't Know Were Tax Deductible” this would be helpful and establishes your credibility.

1. Publish the content as a blog for your website. Have a clear call to action at the end of the blog and ask for the reader’s email address.

Examples would be: Sign up for our newsletter, download this helpful guide or book a consultation.

2. Publish the same blog on LinkedIn.

• Use LinkedIn’s integrated article publishing tool and copy&past the blog you just published on your website.

3. Publish content to Youtube

• Record a 5-15 minute video about the blog post topic & upload it to Youtube.

• Add relevant keywords in the title and description and add a simple thumbnail (1280x720px).

• Youtube has become one of the biggest Seach Engines and will promote the video for you.

4. Now publish that same video on Facebook.

• We recommend uploading the video directly to Facebook, do not use the Youtube link. Facebook doesn’t like YouTube links and is not going to push your post. 

• Use the same description and title you used for Youtube and make sure you ask people to share it.

5. Publish content to Instagram & TikTok)

• Cut that same video into 10-60 second clips and publish them as reels.

• For that use the same description and add 3-5 relevant hashtags that are related to the content of the video. 

• Repeat the same process for TikTok as well.

• You can also create a quick post summarizing your main points and share that on Instagram and Facebook as well.

6. Publish a Client Newsletter

• Send out a newsletter to your clients introducing your new blog content

• Add a link to the blog

• Include a link to the Youtube video as well

Webware.io specialized in content creation and would LOVE to help your business succeed online. 

Our services are going to help you find relevant topics, and create a newsletter and blogs FOR YOU.

We know running a business is busy and our mission is to buy back your time, grow sales and simplify your business.

Book a growth session with us today

How AI is Driving Growth and Success for Webware Clients
Webware is excited to announce that it has already launched over 100 websites using its latest AI-driven website content creation feature, powered by ChatGPT. Leveraging the power of AI, Webware has been able to create high-quality websites and digital marketing content that is more likely to attract and convert target customers.

How AI Content Creation Can Improve SEO and Attract the Right Customers
Using AI-driven content products can give websites greater results with SEO and target the right challenges that are being searched for by the most likely good-fit customers. This means that businesses can attract the right customers and see an improved online performance.

The Benefits of Using AI for Website Content Creation to Save Your Time
In addition, using AI content creation means less work for business owners. Instead of spending time and resources on producing content, businesses can let AI handle it for them, freeing up time to focus on other aspects of their business.

Webware is thrilled to have launched over 100 websites using its AI-driven content creation feature powered by ChatGPT and looks forward to continuing to use AI to drive growth and success for its clients.

For more information about how AI can benefit your business, request a demo with one of our digital marketing experts at Webware today.
 

Digital marketing is constantly evolving, and as we move into 2023, there are several trends that small business owners should be aware of.
 

Video Content:
One of the biggest trends in digital marketing is the continued rise of video content. More and more businesses are using video to engage with their audience, and this trend is only set to continue in 2023. Whether it's live streaming on platforms like Facebook and Instagram, or creating engaging videos for YouTube and Vimeo, video is a powerful tool for reaching and engaging with potential customers.

Personalization:
Another trend to watch out for in 2023 is the increasing importance of personalization. As consumers become more savvy and more selective about the content they engage with, businesses will need to find ways to tailor their marketing messages to individual customers. This could involve using data and analytics to create personalized email marketing campaigns, or using AI and machine learning to personalize the customer experience on a business's website.

Influencer Marketing:
In addition, the use of influencer marketing is also set to grow in 2023. Influencer marketing involves partnering with social media influencers who have a large following in your target market and using their influence to promote your business. This can be a powerful way to reach a large audience and build trust with potential customers.

Chatbots:
Finally, the use of chatbots is also set to increase in 2023. Chatbots are AI-powered software programs that can simulate conversations with customers in real-time, providing quick and convenient answers to common questions and helping to improve the customer experience.

In summary, digital marketing in 2023 is all about video content, personalization, influencer marketing, and chatbots. Small business owners who want to stay ahead of the curve should consider incorporating these trends into their marketing strategies.

Need help with website and digital marketing for your small business? Join over 4000 business owners like you that are a part of Webware. Book a Growth Session with us and let’s look at your current efforts and if Webware is the right fit for you.

As a small business owner, having a website is crucial to your success in today's digital age. If you don't already have a website, or if your current website is outdated or hard to use, it's time to consider investing in a new one. Here are 5 reasons why your small business needs a new website:

1. Reach a wider audience: With a website, you can easily share information about your products and services with potential customers from all over the world. This can help you expand your customer base and increase sales.

2. Improve your credibility: A professional-looking website can establish your business as an expert in your field, which can help you attract more customers and build trust with potential clients.

3. Save time and money: A website can streamline your customer service process by allowing customers to find answers to common questions on their own. This can save you time and money, so you can focus on running your business.

4. Stay competitive: In today's market, having a website is increasingly important for small businesses. Without a website, you may be at a disadvantage compared to your competitors.

5. Gain valuable insights: A website with built-in analytics can provide valuable data about your visitors, such as where they are coming from, how long they stay on your site, and what pages they visit. This data can help you understand your audience better and make informed decisions about how to improve your website and marketing efforts.

In conclusion, a new website is a crucial investment for any small business looking to stay competitive in today's digital age. With a new website, you can reach a wider audience, improve your credibility, save time and money, and gain valuable insights about your customers. Don't let your small business fall behind, take the first step towards a modern and effective website today by scheduling a demo with Webware. Our team of experts will work with you to understand your business needs and create a website that will help you reach your goals. Don't wait, schedule a demo with Webware today and take your small business to the next level!

Webware 2 is here and we couldn't be more excited to unveil the latest updates to our platform and new app! As the CEO and Founder, I, Cory York, want to personally introduce you to the new features and show you how they will help take your online presence to new heights.

Our team has been working hard to improve the service based on customer feedback and we're confident that you'll love the changes we've made. Webware is once again getting ahead of the competition with the latest features and is more user-friendly than ever before.

WEBWARE APP:
One of the main new features is the new, simple-to-use Webware App. This will make it easier than ever for users to manage their online presence and stay on top of their Webware projects. With a streamlined interface and intuitive navigation, users will be able to access all of the features and tools they need in one place, making it easy to stay organized and stay on top of their online presence.

WEBSITES THAT TARGET YOUR IDEAL CLIENT:
Another important update is the new website updates, which include target customer-focused home pages that convert better. This will help users to better connect with their target audience. By focusing on the needs and interests of their target customers, users will be able to create more effective, engaging websites that drive conversions and grow their online presence.

MORE SOCIAL MEDIA CONTENT:
Another great feature is the new social media content creation process, which is all done for you. This will save users time and effort when it comes to creating and sharing high-quality content on social media platforms. With this new feature, users will be able to easily create and schedule posts, track engagement, and stay on top of their social media presence without having to spend hours creating content from scratch.

WEBWARE FEATURES CHATGPT:
The AI-driven marketing content will help users to create more effective and personalized marketing campaigns. With this integrated ChatGPT feature, users will be able to take advantage of advanced algorithms and machine learning to identify and target the most receptive audiences and create highly effective marketing campaigns that drive conversions and grow their online presence.

LIVE SUPPORT:
The new live support option will provide users with quick and easy access to help and assistance when they need it. With this feature, users will be able to connect with Webware support staff in real-time, get answers to their questions, and resolve any issues they may be experiencing with the platform.

WEBWARE INVOICE:
The Webware Invoice is a new feature that will allow users to easily create, manage, and track invoices for their web-based projects. With this feature, users will be able to streamline their invoicing process and stay on top of their financials, making it easy to stay organized and manage their online presence.

REQUESTS ON DEMAND:
The new submit requests on demand feature will allow users to submit requests for new features and improvements to the platform. With this feature, users will be able to provide feedback and suggestions to Webware and help shape the future of the platform, making it an even better tool for growing their online presence.

Overall, these new features of Webware 2.0 will empower our clients to take control of their online presence and make it easy to create and manage effective websites, social media campaigns, and other web-based projects. With Webware 2.0, our clients will be able to save time and effort, stay organized, and create more effective campaigns and projects that drive conversions and grow their online presence.

If you're already a client of Webware, we cannot wait to serve you even better in 2023. And if you're not yet a client, we're excited to tell you that we're ready to take you on as well, just book a demo here. 

We look forward to helping you take your online presence to new heights with Webware 2.0!
 

As a digital marketer, your ultimate goal is to grow your business and also increase your clients reach. While there are many traditional methods for achieving growth, growth hacking offers a faster and more innovative approach. Here are 10 growth hacking tactics to help skyrocket your digital marketing efforts, along with practical examples and supporting statistics:

1. Leverage social media: Social media platforms like Facebook, Twitter, LinkedIn, and Instagram are powerful tools for reaching new customers and promoting your brand. Make sure to create a strong presence on these platforms and regularly engage with your followers. For example, if your client is a videographer, you could share videos of their work on Instagram and engage with customers who leave comments or ask questions. According to a study by Sprout Social, businesses that use social media for marketing see an average of 25% more sales than those that do not.
2. Optimize your website for SEO: Search engine optimization (SEO) is crucial for driving traffic to your website. Make sure your website is optimized for keywords related to your business, and regularly create and share high-quality content to attract backlinks. For example, if your client sells baked goods, you could write blog posts about the health benefits of certain ingredients and optimize the posts for keywords like "gluten-free bakery" or "organic baked goods." A study by Conductor found that organic search drives 53% of all website traffic.
3. Use email marketing: Email marketing is an effective way to connect with your target audience and promote your brand. Make sure to segment your email list and personalize your messages for maximum impact. For example, if your client runs a fitness business, you could send regular email newsletters to the subscribers with workout tips and exclusive offers. According to a study by the Direct Marketing Association, email marketing has an average return on investment (ROI) of 122%, which is 4x higher than other digital marketing channels.
4. Try influencer marketing: Influencer marketing is a powerful tool for reaching new customers and building brand awareness. Partner with influencers in your industry to promote your products or services. For example, if your client runs a beauty brand, you could partner with a popular makeup influencer to showcase your products in a tutorial or review video. According to a study by TapInfluence, influencer marketing generates 11x higher ROI than traditional digital marketing.
5. Use paid advertising: Paid advertising, such as pay-per-click (PPC) ads, can help you reach new customers quickly. Make sure to carefully target your ads and monitor your campaign results to ensure maximum effectiveness. For example, if your clients run a home improvement business, you could use Google Ads to target people searching for keywords like "home renovation" or "kitchen remodel." A study by WordStream found that PPC advertising can drive 50% more conversions than organic search.
6. Offer discounts and promotions: Offering discounts and promotions is a great way to attract new customers and increase sales. Make sure to track your results and adjust your offers as needed. For example, your client owns an accounting business you could offer a discount for first-time clients.
7. Leverage referral marketing: Referral marketing is a powerful way to reach new customers and increase sales. Offer incentives for customers who refer new business to you, such as discounts or free products.So if your clients have a food delivery service, you could offer a discount for each friend a customer refers to their service. According to a study by Nielson, referral marketing is the most trusted form of advertising, with 84% of consumers saying they trust recommendations from friends and family over any other form of advertising.
8. Utilize retargeting: Retargeting is a technique that allows you to show ads to people who have already interacted with your clients business. Make sure to use retargeting ads in conjunction with other marketing tactics for maximum impact. For example, if your client runs a home security business, you could show retargeting ads to people who have visited the website but not visitor who are already your clients. According to a study by AdRoll, retargeting has an average conversion rate of 10%, compared to a conversion rate of 2% for traditional display ads.
9. Utilize A/B testing: A/B testing is a technique for comparing two versions of a website, email, or ad to determine which one performs better. Make sure to regularly test different elements of your marketing campaigns to optimize your results. For example, if you have created a general contractors website, you could test different headlines or images on your service pages to see which ones result in more sales. According to a study by Optimizely, businesses that regularly use A/B testing see an average of 19% increase in conversion rates.
10. Partner with a white label program: If you want to grow your business without doing all the work yourself, consider partnering with a white label program like Webware. White label programs offer a range of services and resources that can help you grow your business quickly and effectively. For example, Webware's white label program offers a variety of digital marketing services, including SEO, PPC, social media, and email marketing.

These 10 growth hacking strategies are designed to help businesses like yours reach new heights of success. From leveraging referral marketing and A/B testing, to utilizing retargeting and partnering with a white label program, there's a wealth of opportunities to drive growth and propel your business forward. So, why not take the next step, start implementing these tactics today and partner with a white label program that is going to exponentially grow your business for you? The benefits are clear and the results are waiting. To get started, book a demo with us and let's start fueling your business's growth together

The other day, our team was discussing the best shows ever made. We all unanimously voted for Breaking Bad. And why not? It has an IMDB rating of 9.5 for crying out loud. On Google, it is rated 4.9 with 14361 ratings. Yet, some people have given it a lower rating.

“I would rather eat my toes than watch this again,” wrote a viewer. You bet, we were equally shocked.

Moral of the story - not everyone is easy to please.

Second moral of the story – online reviews are gaining traction.

In a 2016 report from Pew Research Center, 82 percent of American adults said that they sometimes or always read online reviews when making new purchases. Over two-thirds of the regular review readers also believed these to be “generally accurate.”

We have additional data to prove the importance of reviews – both negative and positive.

• 93% of customers will read reviews of local businesses to determine its quality.
• Reviews account for about 15% of the method Google uses to rank local businesses.
• 67% of B2B buyers want to see a mix of both positive and negative reviews when checking out a business.
• Seven out of 10 consumers changed their opinion about a brand after the company replied to a review.
• 82% of customers actively seek out negative reviews.

While there are more positive reviews than negative, why do people focus on the latter?

The answer is simple. Five-star reviews can easily be faked ...and force people to look at reviews with fewer stars to get a more genuine response.

The bad news - even one negative review can impact your business for the worse and drive potential customers away. It can undo all the benefits you received from your positive reviews.

The good news – a Harvard Business Review study found that ratings increased when businesses responded to customer reviews.

This is why, apart from setting a goal to get more positive reviews, you need to know how to respond to negative reviews.

Here’s the secret sauce to help you get it right every single time.

1. Think Of The People Who Will Read It

   The negative reviews are often out there to be read by your potential customers. They will scrutinize each line and you will never know which line or word will influence their buying decision.

   Reply in such a way that all the readers form the opinion that your firm or business is dedicated to serving customers in the best manner. Their satisfaction is your prime focus. Show that you are committed to improving their experience.

   Pro tip: Before responding publicly, respond to your customers privately over an email or a call, or invite them to solve the matter in person. This increases the chance of them changing their review and rating.

   

2. Constantly Monitor Your Reviews

   Thinking of how to respond to negative reviews on Google? Do you struggle with responding to all of your negative reviews on other platforms as well? This is where Online Reputation Management tools (ORM tools) can help you.

   You can use them to monitor various online platforms and respond to negative reviews quickly. This is important because customers whose complaints get handled in less than 5 minutes are likely to make a future purchase from your business. If you don't say anything or wait too long to respond, this will only annoy your customers and get them to turn away from you forever. A timely response means you care for your customers. Period.

   

3. Keep Calm and Handle It

   Regardless of the outcome, always acknowledge the problem at hand. Without this, the customer may feel like their concerns are not being recognized which can escalate the situation. The rule of the thumb is to stay positive.

   Start by thanking them for bringing this issue to your attention and proceed to offer them a resolution with a sincere apology. Anyone who sees the complaint will take into account how positively you handled the situation which will go a long way to improving your company's online reputation.

   Pro Tip: Make sure you have a game plan ready before responding. Keep a database of positive responses on hand for anyone to respond with on behalf of your team.

   

4. Be Genuine to a Fault

   The first step to addressing a negative review is to understand your customers' point of view by putting yourself in their shoes. Ask them the details of what went wrong and what steps you can take to avoid a similar situation in the future.

   Even if the matter is trivial or it is just a misunderstanding, showing customers that you genuinely care, will help your cause in winning their confidence. Be empathetic, and find out what bothered them with clear and succinct communication. And most importantly, be professional, helpful and objective.

   Pro Tip: You can also sign the reply with a name to show customers that they are talking to a real person from your company.

   

5. Offer A Solution

   This has already been covered in previous points but we are mentioning it again because it's very important. Offering customers an immediate remedy or quick solution can improve their happiness in no time at all and can help end the review thread on a positive note from the customer.

   There are many ways to offer a solution based on the situation at hand. If they are unhappy with a specific person from your business, let them know you will look into the matter. If they had an issue with your product, offer them a refund or a discount on their next purchase. If they received poor customer service, offer them a sincere apology with a gift card. At the end of the day, winning back a disgruntled customer is worth more than a few dollars in the long run!

   

The Wrap

Trying to pretend that a negative review does not exist will do nothing but make a bad situation worse. By making sure you respond to them personally in a timely manner, there is a good chance you can save yourself from losing a valuable customer while displaying your outstanding customer service. Show people that you are a business who cares.

TLDR:

• Negative reviews are not always bad for your business.
• Responding to each negative review is important
• Keep a list of responses handy
• Be prompt, professional, and positive while responding.
• Show that you are authentic

The Sewing Company offers custom boat cushions, drapery, cushioning, and seat repair services across Dashwood, and Grand Bend, Ontario. To help them reach a wider audience, we launched their new website - www.thesewingcompany.ca

We wish everyone at The Sewing Company the very best of success.